All goods are offered subject to availability. Delivery of goods will be deemed to take place at the customer’s premises unless otherwise agreed.
Every effort will be made to deliver goods on time, but no responsibility can be accepted for late or non-delivery. All shortages, damage, or non-delivery of goods must be notified to us by email at shop@mi-soul.com within 3 working days of dispatch.
Claims for shortages or non-delivery must be supported by the courier’s Proof of Delivery (POD) and a delivery note which shows the goods were signed as unchecked, short, or damaged as appropriate.
By arrangement, all deliveries should be carefully checked upon receipt to ensure that the correct garments are delivered. We cannot accept responsibility for non-delivery or short deliveries once the goods have been signed for.
Any damaged parcels should be checked in front of the courier’s delivery person and signed for accordingly. If the package is visibly damaged, please refuse delivery or note the damage before signing.